• Access to real time business information
• Web-enabled business processes
• Browser-based interface
• Remotely hosted with support
• A modular and integrated solution

Overview

Telephone Manager provides a cost effective communication management system that improves employee productivity by streamlining internal company processes.

As a part of PeoplePoints’s integrated suite of browser-based business applications, Telephone Manager feeds directly from the telephone system to provide users with real-time information about all calls they have made and received.

Through powerful functions such as message taking and note attachment, the system will ensure consistency of customer communications and provide powerful global contact management capabilities across an organisation.

Telephone Manager features

• Real time log of incoming and outgoing calls that records the time and date of calls, the call duration and whether a call was answered or not
• Powerful and flexible call log search functions
• Message taking and sending facility
• Searchable record of all received messages
• Note attachment function
• Searchable history of all telephone communication
• SMS text message sending facility
• Printable versions of calls made and received, messages sent and call history
• Downloadable data for swapping information between applications and linking to external database software

Telephone Manager benefits

• Instant access to real time management information increases productivity and cuts costs
• Enhances customer service levels by enabling users to record notes against their conversations
• Maintains up to the minute company contact database information by automatically feeding telephone data into the integrated Address Book application
• Ensures that messages are accurately recorded and automatically emailed to recipients

Examples of Telephone Manager in use

Taking and receiving messages
Simple on-line forms enable missed telephone messages to be passed onto colleagues who can then pick them up through their own message log.

Communication with off-site staff

Staff working off-site can be contacted through SMS text messages sent directly to their mobile from a PC desktop. This feature is particularly invaluable for contacting staff who are involved in off-site meetings.